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Claims

On our website there is a detailed description and the presentation of the principles to be followed in the event of receipt of any complaint/claim. In view of the above, please become familiar with the content of the procedure, available at: downloadable files

Complaint Procedure

PDF / 173.79 Kb

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Guide (available only in Polish)

PDF / 1.31 Mb

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If you have any further questions please contact the Claims Department, phone no. (58) 737 77 35 / 737 90 25; e-mail address: reklamacje@baltichub.com

Below there is a link at which you may find a specification of information related to the processing of personal data:

PDF / 150.04 Kb

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The purpose of the above document is to provide you with information related to the processing of your personal data by Baltic Hub Container Terminal Sp. z o.o., 80-601 Gdańsk, ul. Kontenerowa, fulfilling the role of the controller (the “Controller”, “Baltic Hub”) within the scope described below, in a simple, brief and transparent manner. The set of the information provided to you corresponds to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council (the General Data Protection Regulation) (the “GDPR”).

Complaint form

First and last name of the reporting person, company name

E-mail

Phone number / fax

Mailing address

Invoice number

Item on the invoice

Container and/or whole flight number

Reason for complaint

Claimant's requests

Add attachment

I declare that I have read the rules of personal data processing indicated in the Privacy Policy publicly available on the website of Baltic Hub Container Terminal Sp. z o.o. at https://baltichub.com/en/customer-zone/privacy-policy/

I consent to the processing of my personal data contained in this form by Baltic Hub Container Terminal Sp. z o.o. to process the matter reported in this form.

First and last name of the reporting person, company name

E-mail

Phone number / fax

Mailing address

Date and time of incident

Tractor/wagon number/vessel name

Name and surname of the person involved in the incident

Place of incident

Reason for complaint

Claimant's requests

Add attachment

I consent to the processing of my personal data contained in this form by Baltic Hub Container Terminal Sp. z o.o. to process the matter reported in this form.

First and last name of the reporting person, company name

E-mail

Phone number / fax

Mailing address

Date and time of incident

Warehouse declaration

Cargo name (cargo description)

Requested compensation amount

Reason for complaint

Claimant's requests

Add attachment

I consent to the processing of my personal data contained in this form by Baltic Hub Container Terminal Sp. z o.o. to process the matter reported in this form.

First and last name of the reporting person, company name

E-mail

Phone number / fax

Mailing address

Date and time of incident

Container number

Reason for complaint

Justification of the complaint/claim

Claimant's requests

Add attachment

I consent to the processing of my personal data contained in this form by Baltic Hub Container Terminal Sp. z o.o. to process the matter reported in this form.

Invoice claim

Claim for damage to the means of transport

Claim for cargo damage

General complaint

Dla Klienta